3077 Bridge Street
P.O. Box 201
Newport, New York 13416
After Hours Support: 315.845.8122
Customer Care: 8:15 AM – 5 PM, Monday – Friday
If you have previously worked NTCNet regarding an unresolved inquiry and wish to file a complaint with the New York State Public Service by computer: www.dps.ny.gov/complaints; by phone 800.342.3377 (M-F 8:30am to 4:00pm) or by mail: Office of Consumer Services, NYS Public Service Commission, Empire State Plaza, Agency Building 3, Albany, NY 12223-1350.